Yes. One credit, on us. No card details taken to run the check.

FAQs Archive - Social media check for business

Q: How much does it cost to run a social media report for a school?

Every report costs £25 + VAT. This gives you one report on one candidate. Schools often bulk buy credits up front, and we offer pre-purchase volume discounts and the price paid is directly linked to the volume of reports purchased. Typically you would estimate the number of candidates you think you'll be processing in a given academic year and buy that many credits in advance. They don't expire.

Q: What if the report surfaces something I’d rather not see?

It’s your report, delivered to you, retained under GDPR-defined limits. If it does surface something, you get the option most candidates wish they had: a chance to clean up before anyone else looks.

Q: Can I give my free report to someone else?

Sure. The unique code is a one time use. If you don’t want to try it out on yourself, we’d recommend giving it to someone on staff or on a shortlisted candidate. The free check and report will help you understand the process and see if it is a good fit for your needs.

Q: How long will it take to get the report?

Less than 5 minutes to give consent to the various social media platforms. Then, depending on the history and depth of content and platforms our tool has to work through, you should get the report back by email within the hour. Once you’ve given consent you can leave it to do its thing.

Q: Do you require my social media passwords?

No, Social Media Check does not obtain a candidates passwords, nor has sight of them at any time. You can be reassured that your accounts are fully secure, using internationally accredited and approved development standards, and there is no need for candidates to change their passwords after the check is complete.

Q: How do I load report credit onto my account?

Social Media Check utilises report tokens to manage service credit. "Packs" of report credit are purchased and loaded onto your master environment by the Social Media Check team. Once loaded, the client can then distribute credit across sub-accounts (i.e. Departments / Divisions, or other sub-companies) as required.

Q: Can I integrate Social Media Check into my core system?

Social Media Check has a published API allowing it to be seamlessly integrated to our client's back-office systems. This is especially useful if a client is running a service agency providing other checks (i.e. DBS, ID Check, Right to Work, etc.). The communication to request a candidate complete a check is usually sent from the client's back-office system. Once the client has consented, the Social Media Check outputs are then sent directly to that candidates record within the back-office system.

Q: Does the report include both public & private posts?

A Social Media Check report can be configure to check "Public Only" or "Public and Private" posts. This is achievable since the report is fully consented by the candidate. The public and private post report is able to see content that wouldn't ordinarily be seen when conducting manual social media checks.

Q: How many Social Media accounts can a candidate check?

A candidate can check up to five accounts on each Social Media platform within a single report token. For example, if a candidate had a Facebook account for their personal content plus a Facebook account for a club / organisation that they run, both of these could be declared within the consent stage and both of these accounts would be checked within the scope of a standard report.