Do you require my social media passwords?

No, Social Media Check does not obtain a candidates passwords, nor has sight of them at any time. You can be reassured that your accounts are fully secure, using internationally accredited and approved development standards, and there is no need for candidates to change their passwords after the check is complete.

How do I load report credit onto my account?

Social Media Check utilises report tokens to manage service credit. "Packs" of report credit are purchased and loaded onto your master environment by the Social Media Check team. Once loaded, the client can then distribute credit across sub-accounts (i.e. Departments / Divisions, or other sub-companies) as required.

Can I integrate Social Media Check into my core system?

Social Media Check has a published API allowing it to be seamlessly integrated to our client's back-office systems. This is especially useful if a client is running a service agency providing other checks (i.e. DBS, ID Check, Right to Work, etc.). The communication to request a candidate complete a check is usually sent from the client's back-office system. Once the client has consented, the Social Media Check outputs are then sent directly to that candidates record within the back-office system.

Does the report include both public & private posts?

A Social Media Check report can be configure to check "Public Only" or "Public and Private" posts. This is achievable since the report is fully consented by the candidate. The public and private post report is able to see content that wouldn't ordinarily be seen when conducting manual social media checks.

How many Social Media accounts can a candidate check?

A candidate can check up to five accounts on each Social Media platform within a single report token. For example, if a candidate had a Facebook account for their personal content plus a Facebook account for a club / organisation that they run, both of these could be declared within the consent stage and both of these accounts would be checked within the scope of a standard report.

How far back will a Social Media check go?

For most candidates, our Social Media check will check the entire social network post history of that individual. The check starts at the most recent post made and works back historically over time checking every post found. We do have a fair usage policy that it is worthy to note. This means that a standard report will check up to 18,200 posts maximum. These are sub divided as follows: X - Maximum of 3,200 posts All other Social Platforms - Maximum of 15,000 posts Over the past 100,000 reports processed, the number of candidates who had social media content exceeding this "fair usage" policy was less than 0.238% (just 238 candidates).

Does having a social media check go against my record?

No, undergoing a social media check is for your reference only and the process is confidential and 100% secure. The final report is delivered to your chosen inbox. It is then up to you to decide how you would like to share this information.

Is the platform secure?

Yes, the Social Media Check solution (including hosting services and software) complies with the most stringent data security legislation (ISO27001) to ensure that your data is safe. All data that is submitted, processed, controlled and reported is encrypted as standard and we do not use your data for anything except the report. Reports that are agreed to be stored on UK based data centres are kept for 1 year before being archived in an encrypted format. This storage option is available for business customers only.

Do you retain my social media passwords after the check is complete?

No, Social Media Check does not obtain a candidates passwords, nor has sight of them at any time. The process is fully automated and uses OAuth which stands for Open Authorisation. This allows third party services, like Social Media Check, to exchange information without having to give away your password. You can be reassured that your accounts are fully secure, using internationally accredited and approved development standards, and there is no need for candidates to change their passwords after the check is complete.

Are social media checks GDPR compliant?

Yes, the entire process complies with GDPR regulations. The individual for whom the check is required must consent to the check being conducted. Without this consent, the check cannot be undertaken.

FAQs Archive - Social media check for business

Do you require my social media passwords?
0.3 min read
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How do I load report credit onto my account?
0.2 min read
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Can I integrate Social Media Check into my core system?
0.4 min read
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Does the report include both public & private posts?
0.3 min read
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How many Social Media accounts can a candidate check?
0.3 min read
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How far back will a Social Media check go?
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Does having a social media check go against my record?
0.2 min read
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Is the platform secure?
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Do you retain my social media passwords after the check is complete?
0.4 min read
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Are social media checks GDPR compliant?
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